Contact Centre Training

DIFCIA Knowledge Hub
Patrick Jones - Course author

Contact Centre Training

DIFCIA Knowledge Hub

Do you want to give your customers an exceptional experience when contacting your business? If yes, you must invest in a well-trained contact centre team. A contact centre is not just about sales calls and telemarketing; it can also provide customer support, IT support and much more. 

Our Contact Centre Training workshop has been designed to equip your staff with the skills and knowledge needed to be effective contact centre employees. From communication techniques to customer service strategies and problem-solving skills, our training will help your staff develop a deep understanding of providing exceptional customer service. 

With our course, your staff will learn how to handle challenging customers, diffuse difficult situations, and provide practical solutions to meet customer needs. By the end of the workshop, your staff will be fully equipped to handle a wide range of customer issues and deliver an exceptional customer experience every time.

What's included?

  • 10 Modules
  • Course Level: Intermediate
  • 10 Knowledge Checks
  • Final Assessment 
  • 1 Certificate of Completion
  • Course Duration: 5 hours

Unique Learning Paths

We guarantee you an exceptional experience with flexible learning paths and professional guidance.

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