Customer Service

DIFCIA Knowledge Hub
Patrick Jones - Course author

Customer Service

DIFCIA Knowledge Hub

As professionals, we all serve customers, whether we are aware of it or not. Our customers might be external, such as those who purchase our products or services, or internal, such as our colleagues or employees. Regardless of who our customers are, we must understand their needs and expectations to provide them with a positive experience and build long-term relationships.

In this workshop, we'll explore the different types of customers and how we can better serve them. We'll also look at ways to improve ourselves and our interactions with customers to create a culture of exceptional service within our organisations.

What's included?

  • 10 Modules
  • Course Level: Essentials
  • 10 Knowledge Checks
  • Final Assessment 
  • 1 Certificate of Completion
  • Course Duration: 5 hours

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