Customer Support

DIFCIA Knowledge Hub
Patrick Jones - Course author

Customer Support

DIFCIA Knowledge Hub

Our "Non-Telephone Customer Support" e-learning workshop equips your team with the skills and knowledge needed to excel in today's digital customer support landscape. You will learn about the different channels available, the unique challenges of each, and how to leverage them to their advantage. Through this workshop, participants will learn to be proactive, document effectively, and provide consistent high-quality support.

What's included?

  • 10 Modules
  • Course Level: Essentials
  • 10 Knowledge Checks
  • Final Assessment 
  • 1 Certificate of Completion
  • Course Duration: 5 hours

Unique Learning Paths

We guarantee you an exceptional experience with flexible learning paths and professional guidance.

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Access to Course Lessons