Handling a Difficult Customer

DIFCIA Knowledge Hub
Patrick Jones - Course author

Handling a Difficult Customer

DIFCIA Knowledge Hub

At times, dealing with challenging customers can be daunting, but it doesn't have to be. This course will equip you with the skills and techniques to handle difficult customer situations effectively. You will learn how to apply these skills to overcome challenging customer situations and navigate complex interpersonal situations in your personal life.

By enhancing your ability to focus on your thoughts and emotions, manage stress, and demonstrate empathy towards others, you will be better equipped to tackle the challenges that arise in your professional and personal life. This workshop provides a comprehensive guide that will help you achieve a positive and long-lasting impact on how you interact with others.

What's included?

  • 10 Modules
  • Course Level: Intermediate
  • 10 Knowledge Checks
  • Final Assessment 
  • 1 Certificate of Completion
  • Course Duration: 5 hours

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