Telephone Etiquette

DIFCIA Knowledge Hub
Patrick Jones - Course author

Telephone Etiquette

DIFCIA Knowledge Hub

Effective communication is key to success in any professional setting, and telephone communication is no exception. How you communicate on the phone can make or break a business deal, affect customer satisfaction, and impact your professional relationships. Our Telephone Etiquette workshop is designed to help you develop the necessary skills to communicate effectively and professionally on the phone. 

During this workshop, you will learn how to recognise the different aspects of telephone language and properly handle inbound and outbound calls. You will also learn to handle angry or rude callers and master receiving and sending phone messages. Additionally, we will cover different employee training methods to ensure your team is equipped with the skills necessary to provide exceptional customer service. 

By the end of the workshop, you will have the confidence and knowledge to handle any phone call with ease and professionalism. Your improved telephone etiquette skills will benefit your career and your organisation's reputation. Sign up for our Telephone Etiquette workshop today and take the first step towards enhancing your communication skills.

What's included?

  • 10 Modules
  • Course Level: Intermediate
  • 10 Knowledge Checks
  • Final Assessment 
  • 1 Certificate of Completion
  • Course Duration: 5 hours

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